STSupport Ticketing System · by Clevertrek
Every customer request in one shared Desk
Turn website support requests into tickets in a shared Desk, assigned to the right person and category. Reply from the Desk and customers get the answer by email.
ABOUT
Put a support form on your website or share it as a direct link. Every request your customers send opens a ticket in the Desk, already assigned to the right person and category, so nothing gets lost in a personal inbox.
Your team answers from the same screen. The customer receives the reply by email and can answer back, and the conversation stays in the same request. Status, priority, internal notes and transfers keep everyone on the same page.
HIGHLIGHTS
Ticketing form you design, embed on your site or share as a direct link
Each submission opens a request in the Desk with its owner and category
Reply from the Desk; the customer gets your answer by email
Customer email replies come back to the same request
Status, priority, internal notes and request transfer
Inbox, unread, waiting, resolved and archived views
Every request linked to the contact and its full history
Forms that ask for passwords or card numbers are blocked
HOW IT CAN HELP YOU
Stop answering support from a shared email account
Know who handles each request and what is still waiting
Give customers one clear place to ask for help
HOW IT WORKS
01Create a ticketing form and choose who receives the requests
02Embed it on your website or share the direct link
03Requests arrive in the Desk, assigned and categorized
04Reply from the Desk and follow the status until it is resolved
WHO IS IT FOR
Customer support teams
A shared inbox with clear ownership
Small businesses
Support without another helpdesk subscription
Agencies
A support desk per client space
Works well with
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ctadp v2.6.6