SDSupport Desk · by Clevertrek
Your inbox, contacts and customer surveys in one desk
Answer tickets, follow every contact through your funnels, and launch customizable surveys on public URLs with analytics built in.
One inbox for every request
Messages from your forms and channels become tickets with status, priority and an owner. Reply, assign and close without leaving the desk.
Contacts and sales funnels
Every contact keeps its conversations, tickets and answers. Move opportunities through your own funnel stages.
Surveys you can publish anywhere
Build a survey or lead form with your own questions and look, then share it on a public URL or embed it on your site.
Analytics on every answer
See responses, completion rate and scores as they arrive. Each answer links back to its contact.
Open · 14Mine · 5
Laura P.HIGHOrder arrived in the wrong size
Diego M.MEDCan I change my delivery address?
Anna K.LOWInvoice for September
#T-2048 · Wrong sizeAssigned to you
Hi, my trail shoes arrived in 42 instead of 43. Can I swap them?
Of course, Laura. I’ve sent you a return label by email.
Pending+ TaskClose ticket
Lead · 12Run Club BCN1.200 €Trail Fest3.400 €
Contacted · 6Gym Norte900 €
Proposal · 3Sports Hub8.000 €
Won · 4Runners Co.5.600 €
clevertrek.com/s/stride-nps● Published
How likely are you to recommend Stride & Sole to a friend?
012345678910
What should we improve?Your answer…
Question 1 of 4Next
Responses
1,284
Completion
78%
NPS
+42
Score distribution
Detractors 14%Passives 30%Promoters 56%
Latest answers
“Faster delivery to the Canary Islands”9
“Size guide could be clearer”7
ABOUT
Support Desk brings your inbox, contacts, sales funnels and forms into one place. Tickets come in from your forms and channels, each contact keeps its full history, and surveys go out on public URLs with their own analytics.
HIGHLIGHTS
Shared inbox with tickets, status, priority and owner
Contacts with conversations, tickets and answers
Sales and opportunity funnels with your own stages
Customizable surveys and lead forms
Public URLs and embeds for every survey
Survey analytics: responses, completion and scores
HOW IT WORKS
01Create your desk inside a project
02Publish a form or survey on a public URL
03Answer tickets and move contacts through funnels
04Read the analytics and act on the answers
WHO IS IT FOR
E-commerce teams
Customer requests and feedback in one place
Agencies
A desk per client, inside their Room
Sales teams
Leads from forms straight into the funnel
Product & UX
Surveys with analytics to hear users
ctadp v2.6.6